Description:

20% Provide professional and exceptional first line support for all customers

A.1 Respond in a timely manner to requests for technical assistance in person, via phone, or electronically.

A.2 Diagnose and resolve technical hardware and software issues.

A.3 Resolve incidents with workstations, printers, copiers and scanners.

A.4 Provide training and education to customers.

A.5 Research solutions using available information found in the knowledgebase and the IT service desk system.

A.6 Follow standard service desk procedures.

A.7 Accurately record, update and document requests using the IT service desk system.

A.8 Maintain accurate inventory of all hardware and software resources.

A.9 Identify and effectively prioritize situations requiring urgent attention.

A.10 Track and route problems and requests and document resolutions.

A.11 Stay current with system information, changes and updates.

A.12 Maintain excellent communication with all end users and other members of the department.

A.13 Work with outside vendors as needed.

30% B. Create/Maintain Documentation and knowledgebase. Ensure IT Asset Management systems are accurately updated.

B.1 Assist with the development and maintenance of communication templates and procedures.

B.2 Assist with the development and maintenance of the service desk system and knowledgebase.

B.3 Assist with the development and maintenance of standard operating and escalation procedures.

B.4 Coordinate resource needs identification for IT asset management with IS Supervisors.

B.5 Ensure IT Asset Management systems are updated with accurate recordkeeping and inventory data and inform BITS management if problems with recordkeeping tasks arise.

B.6 Perform a physical asset management inventory as needed.

50% C. Multidivisional hardware and software technical support

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.